Return Merchandise Authorization

To return goods to Escowa, you need to fill out an RMA form as outlined below.

Download the RMA application in Word here
Download the RMA application in PDF here
Email the completed document to rma@escowa.se

• According to your agreement with Escowa AB, all returns must be preceded by an RMA application before any goods are sent to us.
• If the RMA number is missing, troubleshooting will begin, and labor charges will be invoiced according to the applicable price list.
• If the returned item does not match the fault description, the fault is not covered by warranty, or a replacement product has been sent before the return of a non-defective item, Escowa reserves the right to invoice for troubleshooting and the cost of the replacement product.
• This document should be sent for each RMA request to rma@escowa.se

• When returning a water cooler, it must be secured on a pallet. If a cooling unit is sent as a parcel, the warranty will be void, as we cannot be held responsible for any damage that may occur during shipping.

NOTE! Wait for a response from Escowa and attach a copy of the response form with the shipment.

Are you looking for an English version of our RMA form? Click here to download a Word-formatted form in English.

Our Warranties

Escowa provides a two-year warranty from the invoice date. The warranty covers any manufacturing defects or material faults and will replace the product or the corresponding material cost, as well as return shipping costs for verified warranty claims.

The warranty does not cover user errors or faults caused by incorrect installation and/or usage, as well as the customer’s indirect damages and/or any consequential damages.